ma Bell (I got the ill communication)
I’m currently trying to cancel a cell phone that I no longer use. So far I’ve been on hold for 40 minutes while they transfer me to “Customer Retention” to finalize the process. I imagine that at this point most people just hang up and keep paying their monthly bills through gritted teeth. But not me. I’ve got all night.
This is what happens when the future of wireless is placed firmly into the hands of dinosaurs: 3G network speeds and customer service that moves at a glacial pace.
Customer Rep: So why are you cancelling your cellular service with us?
Me: Uh, Skype?
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